Storage Brent Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Brent provides storage and related removal and handling services in the United Kingdom. By placing a booking, using our services, or accessing our facilities, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, you must not proceed with a booking or use our services. These Terms and Conditions apply to all consumers and business customers unless specifically varied in writing and signed by an authorised representative of Storage Brent.
1. Definitions
In these Terms and Conditions:
Customer means the individual or business entering into a contract with Storage Brent for storage, removal, or related services.
Goods means the items that you deliver to, or request us to collect for, storage or removal.
Services means any storage, removal, handling, packing, or associated service provided by Storage Brent.
Site means any storage facility or premises operated by Storage Brent.
Contract means the binding agreement between Storage Brent and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Brent provides secure storage and related services, which may include domestic and commercial storage, removals to and from the storage facility, packing and handling, and associated logistics. The exact scope of services will be detailed in your booking confirmation or written quotation.
All services are subject to availability, and we reserve the right to decline any order or booking at our discretion, without an obligation to provide a reason, provided that any payments already made for declined services will be refunded.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for storage or removal services by contacting Storage Brent and providing accurate information about your requirements, including the nature, quantity, size, and approximate value of the Goods, as well as origin and destination addresses for removal services.
3.2 Accuracy of information
You are responsible for ensuring that all information provided during the enquiry and booking stage is complete and accurate. Any omission or inaccuracy may result in additional charges, changes to service availability, or cancellation.
3.3 Acceptance of quotation
A quotation issued by Storage Brent is an invitation to treat and not a binding offer. The Contract is formed only when we issue a written booking confirmation or otherwise confirm acceptance of your order. Quotations are valid for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue, subject to availability.
3.4 Amendments to bookings
You may request changes to your booking, such as revised dates, additional services, or changes in volume. We will use reasonable efforts to accommodate such requests but cannot guarantee availability. Any approved changes may result in an adjusted quotation and revised charges.
4. Payments and Charges
4.1 Pricing
All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated. We reserve the right to adjust our prices at any time; however, once a Contract is formed, the price will not change unless you request additional services or there is a material change in the information you provided.
4.2 Deposit and advance payment
We may require a deposit or full advance payment to secure your booking. The amount and due date will be stated in your booking confirmation or invoice. Failure to pay the required deposit or advance payment may result in cancellation of your booking.
4.3 Ongoing storage fees
For storage services, charges are typically payable in advance on a weekly or monthly basis as set out in your Contract. Storage Brent reserves the right to refuse access to the Site or release of Goods while any payments remain overdue.
4.4 Late payment
If you fail to make any payment on the due date, we may charge interest at the statutory rate applicable under UK law, accruing on a daily basis until payment is received in full. We may also suspend services, restrict access to the Goods, or exercise a lien over the Goods until all outstanding sums, including any costs of enforcement, are paid.
4.5 Security and payment methods
We accept common methods of payment as specified in your invoice or booking confirmation. You agree not to make any chargeback or reverse payment without first contacting us to attempt to resolve any dispute.
5. Cancellations and Changes
5.1 Your right to cancel
You may cancel your booking by giving notice to Storage Brent. Any cancellation must be communicated in writing, and the effective date of cancellation will be the date on which we receive your notice.
5.2 Cancellation charges
We reserve the right to apply reasonable cancellation charges to cover administrative and scheduling costs. Unless otherwise stated in your Contract, the following will generally apply:
a. Cancellation more than 7 days before the service date may result in a refund of any prepayments, less a reasonable administration fee.
b. Cancellation between 7 days and 48 hours before the service date may incur a charge of up to 50 percent of the quoted service fee.
c. Cancellation less than 48 hours before the service date may incur a charge of up to 100 percent of the quoted service fee.
5.3 Changes requested by you
If you request to reschedule or materially alter your booking, this may be treated as a cancellation and new booking. We will advise you of any applicable charges before confirming the change.
5.4 Cancellation or changes by Storage Brent
We reserve the right to cancel or rearrange services where necessary due to reasons outside our reasonable control, including but not limited to severe weather, accidents, staff illness, or technical issues. In such cases, we will offer an alternative date or a refund of any payments for services not provided. We will not be liable for indirect losses arising from such cancellations or changes.
6. Customer Obligations
6.1 Packing and preparation of Goods
Unless you have expressly engaged Storage Brent to provide packing services, you are responsible for properly packing and securing your Goods to withstand transit and storage. Items must be suitably protected, boxed, or wrapped to avoid damage.
6.2 Access and arrangements for removals
You must ensure that our staff have safe and reasonable access to the premises at the agreed times, including parking and loading areas. Any delay caused by issues with access, parking restrictions, or waiting time may be charged at our standard hourly rate.
6.3 Accuracy of declarations
You must not store or request us to handle prohibited items, and you must accurately declare any Goods of high value or special sensitivity, such as fragile items, antiques, or items requiring special handling. Failure to do so may affect our liability in the event of damage or loss.
7. Prohibited and Restricted Items
You must not store or present for removal any Goods that are illegal, hazardous, explosive, flammable, toxic, corrosive, perishable, or otherwise unsuitable for standard storage and removal operations. This includes but is not limited to gas canisters, firearms, ammunition, illegal substances, live animals, plants, food that can deteriorate, and any waste or rubbish.
We reserve the right to refuse or remove from the Site any Goods which we reasonably believe to be in breach of this clause or otherwise pose a risk to property, people, or the environment. You will be responsible for any costs, losses, or damage arising from your breach of this obligation.
8. Waste and Environmental Regulations
8.1 Compliance with waste laws
Storage Brent operates in accordance with applicable UK waste management and environmental regulations. We are not a waste disposal service and will not accept general household or commercial waste for storage or disposal unless expressly agreed as part of a separate, compliant service.
8.2 Customer responsibility
You are responsible for ensuring that any items presented to us do not constitute waste requiring specialist disposal. If we discover that Goods stored or presented for removal include waste or items requiring regulated disposal, we may refuse to transport or store them and may require you to arrange compliant disposal at your own cost.
8.3 Removal of abandoned or waste items
If you abandon Goods at the Site or fail to remove them after the end of your storage period, we may treat them as waste and arrange for disposal in compliance with legal requirements. You will be liable for all costs associated with such removal and disposal, and we may deduct these costs from any sums we hold for you.
9. Liability and Insurance
9.1 Our duty of care
Storage Brent will exercise reasonable care and skill in providing the Services and in the handling and storage of your Goods. However, you acknowledge that storage and removal involve inherent risks, and we recommend that you arrange appropriate insurance cover for the full replacement value of your Goods.
9.2 Limitations of liability
To the fullest extent permitted by UK law, our liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount per item or per consignment, as specified in your Contract or booking confirmation. We will not be liable for any loss of profits, business interruption, loss of data, or any indirect or consequential loss.
9.3 Exclusions of liability
We will not be liable for loss or damage arising from:
a. Your failure to adequately pack or protect the Goods, unless we have provided the packing service.
b. The inherent condition of the Goods, including wear and tear, leakage, or deterioration.
c. Events beyond our reasonable control, including natural disasters, acts of terrorism, or civil unrest.
d. Any prohibited or undeclared items stored in breach of these Terms and Conditions.
9.4 Notification of loss or damage
You must inspect your Goods promptly upon collection or delivery and notify us of any loss or damage in writing as soon as reasonably practicable, and no later than 7 days after becoming aware of the issue. Failure to notify within this time may prejudice our ability to investigate and may affect any claim.
10. Access, Security, and Health and Safety
10.1 Site access
Access to the Site is subject to our security procedures and opening hours. We may require proof of identity and authority before granting access to any person. We reserve the right to deny access where we reasonably suspect unauthorised activity or a breach of these Terms and Conditions.
10.2 Security measures
We take reasonable steps to maintain the security of the Site, which may include monitored access, surveillance, and controlled entry points. However, we do not guarantee that unauthorised access can never occur, and you remain responsible for insuring your Goods.
10.3 Health and safety
You must comply with any health and safety rules notified to you at the Site, including instructions regarding loading areas, fire safety, and conduct within the premises. You must not interfere with safety equipment or engage in unsafe behaviour. You are responsible for your own safety and the safety of any persons accompanying you.
11. Termination and Disposal of Goods
11.1 Termination by you
You may terminate your storage agreement by providing the notice period stated in your Contract or, if none is stated, by giving at least 14 days written notice. All outstanding fees must be paid before Goods are released.
11.2 Termination by Storage Brent
We may terminate your storage agreement or suspend access immediately if you breach these Terms and Conditions, fail to pay any sums when due, or if your conduct poses a risk to people, property, or the environment. We will provide notice of termination where reasonably practicable.
11.3 Right of lien and sale of Goods
If you fail to pay outstanding charges within a reasonable period after they become due, we may exercise a lien over your Goods and, following written notice and a further reasonable period to pay, may sell or otherwise dispose of the Goods to recover amounts owed, including reasonable costs of sale or disposal. Any surplus funds will be held for you, subject to applicable law.
12. Data Protection and Privacy
Storage Brent will handle personal information in accordance with applicable UK data protection laws. We may collect and process personal data for the purpose of administering your Contract, providing services, processing payments, and complying with legal obligations. By using our services, you consent to such processing. You have rights regarding your personal data, which you may exercise by contacting us.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should contact us promptly with full details of your concerns. We will investigate and aim to respond within a reasonable time. Both parties will use reasonable efforts to resolve disputes amicably. This does not affect your statutory rights to seek redress through the courts or other legal channels.
14. Variations to Terms
Storage Brent may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or operational practices. The version applicable to your Contract will be the version in force at the time your booking is confirmed, unless changes are required by law or agreed in writing between the parties.
15. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between you and Storage Brent shall be governed by and construed in accordance with the laws of England and Wales. You and Storage Brent agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.
