Storage Brent Privacy Policy for Customers
This Privacy Policy explains how Storage Brent collects, uses, stores and protects personal data relating to its customers in the local area. It applies to all individuals and businesses that enquire about, use or have used Storage Brent services. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Who this Privacy Policy applies to
This Privacy Policy applies to all Storage Brent customers and prospective customers in our service area, including individuals, sole traders and representatives of corporate clients. It also applies to users who contact us with enquiries about our services, whether or not they ultimately become customers.
Types of personal data we collect
We may collect and process the following categories of personal data about you:
Identification data such as full name, title, date of birth and proof of identity details taken from identity documents where required for security or legal purposes.
Contact details such as postal addresses, billing addresses, and any other contact information you provide when you communicate with us or complete our forms.
Customer account information such as unit number, contract details, payment status, service history, correspondence records and preferences.
Payment and billing information such as payment method, partial card details where required for transaction verification, billing history and related financial records processed through our payment service providers.
Security and access information such as CCTV images on or near our premises, access logs, entry and exit records, vehicle registration numbers and records of incidents or security alerts.
Technical and usage information related to our digital services, including IP address, device information, basic usage data and information collected through essential cookies and similar technologies for the secure operation of our online services.
Any other information you voluntarily provide to us during communications, in documentation or when completing forms, where that information is relevant to the provision of our services or to handling your requests.
How we collect your personal data
We collect personal data directly from you when you contact us, request a quote, make a booking, sign a storage agreement, make a payment, visit our premises or communicate with us by any means. We may also collect data when you use our website or digital tools.
In some cases, we may receive personal data about you from third parties, such as business partners, comparison services or your employer if they arrange storage on your behalf. Where required, those third parties are responsible for ensuring they have a lawful basis to share your data with us.
Lawful basis for processing your data
Storage Brent processes personal data only where there is a lawful basis under data protection law. Depending on the circumstances, we rely on one or more of the following bases:
Contract: We process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract for storage or related services that you have entered into with us.
Legal obligation: We process certain data to comply with legal and regulatory requirements, such as tax, accounting, anti fraud, security or law enforcement obligations, and to keep records required by law.
Legitimate interests: We process data where it is necessary for our legitimate business interests, including managing and improving our services, ensuring security and safety at our premises, recovering debts, handling customer service, and protecting our rights, provided that these interests are not overridden by your rights and freedoms.
Consent: In limited cases, we may rely on your consent to process particular categories of data or to send certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time, although this will not affect the lawfulness of processing based on consent before its withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To provide storage and related services, administer your contract, manage bookings, allocate units, process payments, and maintain accurate records of your account.
To communicate with you about your enquiries, bookings, contracts, changes to our services, notices relating to your unit or account, and other essential service related messages.
To ensure the security and safety of our premises, customers and staff through access control systems, incident reporting and the monitoring of CCTV images in accordance with applicable law.
To manage our business operations, including internal administration, accounting, auditing, reporting, service improvement and staff training.
To enforce our terms and conditions, prevent and detect fraud, recover debts, and protect our property and legal rights.
To comply with legal obligations and respond to lawful requests from public authorities or law enforcement bodies where required by applicable law.
Data retention
Storage Brent keeps personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
In general, we retain customer account and transaction records for a period that enables us to handle queries, deal with disputes, meet tax and regulatory obligations and demonstrate compliance with our legal responsibilities. Security and access data, such as CCTV footage and entry logs, is retained for a shorter period, unless it is required for the investigation or resolution of a specific incident.
When personal data is no longer needed, we will either securely delete it, anonymise it so that it can no longer be associated with any identifiable individual, or in limited circumstances archive it with restricted access where required by law.
Sharing your personal data and processors
We do not sell your personal data. We may share it with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where there is a lawful basis to do so.
We may use external service providers acting as data processors who process personal data on our behalf and under our instructions. These may include providers of payment processing, customer management systems, secure data storage, IT support, security services, accounting and professional advisory services.
Where we engage processors, we ensure that appropriate data protection agreements are in place requiring them to protect your personal data, to use it only for the specified purposes and to keep it secure.
We may also share personal data with independent controllers, such as insurers, debt recovery agencies, legal advisers and public authorities, where necessary for the performance of a contract, the protection of our legitimate interests or to comply with legal obligations.
International data transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses or transferring to countries recognised as providing an adequate level of data protection under applicable law.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data held by Storage Brent. These rights are subject to certain conditions and exemptions.
Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of that data, together with information about how we use it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated without undue delay.
Right to erasure: In certain circumstances, you may ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern about accuracy or the lawfulness of processing.
Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to transmit it to another controller, where technically feasible.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.
Rights in relation to automated decision making: Storage Brent does not carry out automated decision making or profiling that produces legal or similarly significant effects on you.
How to exercise your rights
You may exercise your data protection rights by contacting Storage Brent and providing sufficient information for us to identify you and understand your request. We may need to ask you for additional information to verify your identity before acting on your request, particularly where access to specific records is involved.
We aim to respond to all valid requests within one month. Where requests are complex or numerous, this period may be extended, in which case we will inform you of the extension and the reasons for it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities or applicable law. Any updated version will apply to all Storage Brent customers in our area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
