Storage Brent Accessibility Statement
Storage Brent is committed to providing an accessible and inclusive experience for all customers, visitors, and staff. This accessibility statement explains the steps we take to make our storage services and online information as usable as possible for everyone, including disabled people and those using assistive technologies.
Our Accessibility Commitment
We aim to meet the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are widely recognised as the international standard for web accessibility and are designed to make digital content more usable for people with a wide range of access needs. Our goal is that people can find, understand, and use information about Storage Brent without unnecessary barriers.
Accessibility is an ongoing process. We regularly review our website, digital tools, and customer information to identify areas for improvement and to keep pace with best practice in accessible storage services in the Brent area.
Accessible Design Principles
We use clear structure and headings so that pages are easy to scan and understand. We aim for plain, straightforward language, avoiding jargon where possible. Text is sized and spaced to support readability, and we use sufficient colour contrast between text and background so that content remains legible for users with visual impairments.
Images and icons are used carefully so that important information is not conveyed by colour or visuals alone. Where possible, descriptive text alternatives are provided so that people using assistive technology can understand the purpose and content of images.
Screen Reader Support
Our website is designed to work with modern screen readers. We aim to provide a logical heading order, descriptive page titles, and meaningful labels for form fields and buttons. Navigation menus and key content areas are structured so that screen reader users can move efficiently through pages and understand where they are on the site.
We work to avoid images of text, and where they are used, we provide alternative text that communicates the same information. We continue to refine our content so that it is compatible with a wide range of screen readers and browser combinations.
Keyboard Navigation
The Storage Brent website is designed to be navigable using only a keyboard. Users should be able to move through links, buttons, and forms in a logical order using the Tab, Shift plus Tab, and Enter keys. Interactive components are developed so that they are reachable and usable without requiring a mouse.
We aim to provide a visible focus indicator so users can clearly see which element on the page is currently selected. This is especially important for people who rely on keyboard navigation and for some users with visual impairments.
Compatibility and Technical Approach
Our site is developed using technologies intended to be compatible with a wide range of browsers, operating systems, and assistive tools. We avoid features that are known to cause accessibility issues where possible and test new components to reduce the risk of introducing barriers.
Content is designed to reflow on different screen sizes so that it can be accessed on desktops, laptops, tablets, and mobile devices. This supports users who zoom in on content or rely on larger text sizes.
Ongoing Improvements
We understand that accessibility is a continuous process. When we update our services or add new features, we consider the needs of disabled users from the earliest design stages. We also review feedback and make improvements where issues are identified.
As part of our ongoing work, we will continue to check our website against WCAG 2.1 AA criteria, focusing on areas such as keyboard access, readability, alternative text, and clear error messages in forms.
Requesting Information in an Accessible Format
If you need information about Storage Brent in a different format, such as large print, easy read, audio, or an alternative digital format that better meets your needs, you can contact us and tell us your preferred format and the information you require. We will discuss available options with you and aim to provide a suitable response within a reasonable timeframe.
Feedback and Reporting Accessibility Issues
We welcome feedback on the accessibility of Storage Brent and our storage services in the Brent area. If you experience any problems accessing information, using our website, or arranging services because of accessibility barriers, you can contact us and explain the issue you encountered, the page or service you were using, and the technology or device you were using.
We will review your feedback, investigate the issue, and work to offer an alternative way to access the information or service where possible. Your comments help us prioritise future accessibility improvements and provide a better experience for everyone.
Enforcement and Further Steps
We take our responsibilities for accessibility seriously and aim to resolve issues promptly. Where we identify areas that do not fully meet WCAG 2.1 AA standards, we will plan and implement remediation work, taking into account technical constraints and the impact on users.
This accessibility statement will be reviewed and updated periodically to reflect changes in our website, services, and accessibility practices at Storage Brent.
